Service 04/04
Managed Service
Once a system or website we've built is live, we can keep looking after it. For your systems, we fix faults, keep connections working through software updates and tune the system so it stays efficient, with a report each month on what it's doing. For your website, there are care plans.
01/The shift
From your problem to ours.
Without it
On your own.
- Something stops working and you have to find someone to fix it, who then has to learn how it all fits together.
- A tool updates and the connection to it breaks, so details stop moving between your tools.
- You change how something is done, the automation keeps doing it the old way, and the routine work lands back with you.
- Nobody is backing up the website or keeping it up to date.
With the managed service
Looked after.
- When something stops working, we fix it, and because we built the system, we already know how it fits together.
- We keep the connections working when your tools update.
- Tell us what's changed and we adjust the automation to match, so the routine work stays off your plate.
- Your website is hosted, backed up and kept up to date, with time for changes each month.
02/What we look after
What we look after.
For your systems
- Problems fixed when something stops working as it should
- Connections kept working through software updates
- The system tuned so it stays efficient
- Existing automations adjusted when one of your processes changes
- A report each month on what the system is doing
Not includedNew work from your plan, which we quote and build separately
For your website: care plans
- Hosting, your site's security certificate (SSL) and your domain looked after
- Backups, and monitoring so we know if the site goes down
- Software and security updates
- A set amount of time for changes each month
- Performance checks
Not includedSEO work, search campaigns, new pages or new features
03/How it runs
How it runs.
- 01
Your build goes live
When your system or website is live, we offer the managed service.
- 02
We look after it
We fix anything that stops working as it should, keep each connection working when the software behind it updates, and tune the system so it stays efficient. A website care plan covers hosting, backups and updates.
Your partTell us when a process or a tool you use changes.
- 03
A monthly report on your system
It sets out what your system has been doing, so you can see how it's running.
04/Questions
Questions owners ask.
01Do I have to take the managed service?
No. It's optional, and we offer it once a build is live.
02What does it cover for my systems?
We fix problems when something stops working as it should, keep connections working through software updates, adjust existing automations when one of your processes changes, and tune the system so it stays efficient. You get a report each month on what it's doing.
03Does it cover my website?
Yes, through a care plan for a site we've built. Every plan covers hosting, your site's security certificate (SSL), your domain, backups, monitoring so we know if the site goes down, and software and security updates, with a set amount of time for changes each month.
04What isn't included?
New work. The next items on your plan are quoted and built separately. Website care plans don't include SEO work, search campaigns, new pages or new features.
05What do you need from me?
Tell us when a process or a tool you use changes, so we can adjust the system to match.
05/Delivered
What our clients say.
Each review is about a website or system we built.
06/Start a project
Start with what you need built.
On a free 30-minute call we talk through the business and what you need, and you leave knowing what happens next.