Terms of Service

1. The basics

These terms govern your use of the Thirty3 Labs website and any services we provide. By using our website or hiring us for a project, you agree to these terms.

If we agree to work together on a project, we will also have a separate project agreement or proposal that covers the specific scope, timeline, and deliverables. If there is a conflict between that agreement and these terms, the project agreement takes priority.

2. What we do

Thirty3 Labs provides web development, AI tools, automation, lead generation, and SEO services for small businesses. We are based in London, UK.

We are not a law firm, financial advisor, or medical provider. Our work is technical and creative — we build things for your business, and we do it well.

3. Your responsibilities

When you work with us, you agree to:

• Provide accurate information, content, and feedback in a timely manner.
• Make sure any content you supply (text, images, logos) is yours to use and does not infringe anyone else's rights.
• Review and approve deliverables within the timeframes agreed in the project proposal.
• Not use our work for anything unlawful, harmful, or misleading.

Delays caused by late content or feedback may push back project timelines. We will always communicate proactively if this happens.

4. Intellectual property

Your content: you own everything you give us (logos, copy, images, brand assets). You grant us a licence to use it solely for delivering your project.

Work we create for you: once final payment is received in full, ownership of the custom work we create for your project transfers to you. This includes custom designs, custom code written specifically for your project, and content we produce on your behalf.

What we keep: we retain ownership of our pre-existing tools, frameworks, libraries, templates, and any general-purpose code or components that are not unique to your project. You receive a perpetual, non-exclusive licence to use these as part of your deliverables.

Portfolio rights: unless you tell us otherwise, we may showcase the work in our portfolio, case studies, and marketing materials.

5. Payment

• Payment terms, amounts, and schedules are set out in the project proposal or agreement.
• We typically require a deposit before work begins, with the balance due on completion or at agreed milestones.
• Invoices are due within 14 days of issue unless otherwise agreed.
• Late payments may incur interest at 8% above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998.
• We reserve the right to pause or suspend work if payments are overdue.
• All prices are in GBP and exclusive of VAT unless stated.

6. Project scope and changes

The scope of work is defined in your project proposal. If you want to add features, pages, or functionality beyond the original scope, we will provide a separate quote for the additional work before proceeding.

Small clarifications and minor adjustments within the spirit of the original brief are part of the process. Scope creep — adding significant new requirements mid-project — is not. We will always flag this early so there are no surprises.

7. Revisions

The number of revision rounds is specified in your project proposal. Additional rounds beyond what is included will be quoted separately. A “revision” means changes to work already delivered — not new features or requirements.

8. Limitation of liability

We care about doing good work, but we need to be clear about where our responsibility ends:

• Our total liability for any claim arising from a project is limited to the fees you paid us for that project.
• We are not liable for indirect, incidental, or consequential losses, including lost profits, lost data, or business interruption.
• We are not responsible for losses caused by third-party services, hosting outages, or factors outside our control.
• Nothing in these terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

9. Warranties

We warrant that our services will be provided with reasonable skill and care, consistent with generally accepted industry standards.

Beyond that, our services are provided “as is.” We do not guarantee that any website, tool, or system will be error-free, uninterrupted, or achieve specific business results (like a particular search ranking or lead volume). We will always do our best, but outcomes in digital marketing and SEO depend on many factors outside our control.

10. Termination

Either party can end a project by giving 14 days' written notice.

• If you cancel, you pay for all work completed up to the cancellation date. Deposits are non-refundable.
• If we cancel, we will deliver all work completed to date and refund any fees paid for work not yet started.
• Either party may terminate immediately if the other party materially breaches these terms and fails to fix the breach within 7 days of being notified.

11. Confidentiality

We treat your business information, strategies, and project details as confidential. We will not share them with anyone outside our team unless required by law or with your explicit permission.

This does not apply to information that is already public, independently developed, or obtained from a third party without restriction.

12. Third-party services

Projects often involve third-party tools and platforms (hosting, analytics, CMS, AI APIs, payment gateways). We will recommend what we believe is best for your needs, but we are not responsible for the availability, performance, or terms of third-party services.

Any third-party costs (domain registration, hosting fees, API subscriptions) are your responsibility unless explicitly included in our proposal.

13. Acceptable use

You agree not to use our website or services to:

• Do anything unlawful, fraudulent, or harmful.
• Infringe on intellectual property or privacy rights of others.
• Distribute malware, spam, or other malicious content.
• Attempt to gain unauthorised access to our systems.
• Scrape, crawl, or otherwise extract data from our website without permission.

14. Indemnification

You agree to indemnify and hold Thirty3 Labs harmless from any claims, losses, or damages arising from: content you provide to us, your breach of these terms, or your use of deliverables in a way that infringes third-party rights.

15. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We will always try to resolve issues directly before involving lawyers. If you have a problem, talk to us first.

16. Changes to these terms

We may update these terms from time to time. The latest version will always be available on this page with the date at the top. Continued use of our website after changes means you accept the updated terms.

17. Contact us

Questions about these terms? Get in touch.

Thirty3 Labs
London, UK
hello@thirty3labs.co.uk